June 5, 2006
Business operations survey under way
The second annual Business Operations survey has now been launched;
faculty, staff, and students who have conducted business transactions
of a purchasing, staff personnel, or accounting-related nature
in the past year are requested to participate. The survey is
short, and shouldn't take more than five minutes of your time.
To participate, point your internet browser to survey.ucsc.edu/BAS/BUS_OPS.
The survey asks you to rate the importance of various functions
(e.g., that urgent matters are handled in one day, that advice
is accurate, that online information is easy to access), and
your satisfaction of how well those functions are currently
being handled by three central offices: Purchasing, Staff Human
Resources, and Financial Administrative Services Transactions
office (or FAST). The results of this type of survey (often
called importance-performance surveys) show the gaps between
expectations and performance. This allows staff from the central
organizations to quickly gauge their customers' satisfaction
levels, and help determine how best to prioritize improvements
to their systems and services.
This is a follow-up survey to the one conducted shortly before
the consolidation of service centers last spring. Results from
last year's survey are posted at bas.ucsc.edu/performance.
This year's survey will run through June 30; results will be
posted at that same web address by August 1. Questions about
the survey can be directed to Susan Willats, BAS Office of Planning
and Analysis, at (831) 459-3759 (or email@example.com).